The challenges:
NVS wanted to introduce a new ticket sales system – during ongoing operations, without any downtime and with full acceptance by passengers.

The solution:
Easy-to-understand FAQs, recommendations and testimonials on the NVS website, as well as displays in the vehicles, prepared passengers optimally for the new system. Training for driving personnel and direct acceptance of customer feedback created trust among passengers and employees. Our technicians took care of installing the ticket machines on site so that operations could continue without interruption.

The result:
All interfaces were implemented in just a few weeks, and the installation of Tap & Ride® in the vehicles was completed in 14 days – during ongoing operations. Since then, NVS passengers have benefited from cashless transactions, paperless ticketing and a modern travel experience.

Find out more: https://www.tapandride.de/referenz